Support & Operations

Remote maintenance

In order to provide you with the best support possible, we use the remote maintenance tool developed by Citrix. Via this tool we can identify and solve any problem at your desk.

https://fastsupport.com

 


Hotline

In urgent matters you can contact us via our support hotline.

Tel. +49 (0) 221- 29 29 94-0 

 


E-Mail

Please do not hesitate to contact us via e-mail for any matter including a detailed problem description, your name, phone number and product if applicable. As a response, you will receive an e-mail ticket which functions as your personal identification. The ticket number enables our employees to inform you about the current status of your request.

ticket@flatten.de